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Privacy Policy for Convoh

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Last updated: 01/08/2025

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1. Introduction

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1.1 This Privacy Policy explains how Sircle Networking Pvt Ltd ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you use our Convoh Messenger mobile application (the "App").

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1.2 We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regards to your personal information, please contact us at support@cocial.in

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1.3 This Privacy Policy applies to all information collected through our App and any related services, including the integrated AI features from App ai.

 

2. Information We Collect

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2.1 Personal Information:

We may collect the following types of personal information:

  • Name

  • Username

  • Email address

  • Phone number

  • Date of birth

  • Profile picture

  • Contact list (if you choose to sync contacts)

  • Any other information you choose to provide

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2.2 Communication Data:

When you use our messaging features, we may collect:

  • Message content (text, images, videos, files)

  • Story content (TextStory, Image story, Video stories)

  • Message delivery status

  • Group membership information

  • Timer text schedules

  • User follow relationships

  • Blocked user lists

  • Anonymous story content and associated metadata (while maintaining display anonymity)

  • Trending story engagement metrics and algorithm decisions

  • Translation requests, source text, and target languages

  • Fact-checking queries and verification results

  • DiscoverScreen interaction data and content preferences

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2.3 Usage Data:

We automatically collect certain information when you use the App, including:

  • AI interaction data

  • App usage statistics and patterns

  • Features you use within the App

  • Time and date of your use of the App

  • User status and custom offline indicators

  • Dark/light mode preferences

  • Wallpaper customizations

  • Language preferences

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2.4 Device Information:

We collect information about the device you use to access the App, including:

  • Device type

  • Operating system

  • Unique device identifiers

  • IP address

  • Mobile network information

  • Browser type and version

  • Time zone setting

  • Language preferences

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2.5 Location Data:

We may collect and process approximate information about your location if you give us permission to do so. We use various technologies to determine location, including IP address and GPS.

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2.6 AI-Related Data:

For AI-powered features, we may collect:

  • Chat with AI queries and responses

  • Dictionary and Word of the Day interactions

  • CIPHER word game inputs

  • Compose with AI prompts

  • Notes app content

  • Pet AI interactions and preferences

  • Web search queries (in Smart mode, limited to 5 per day)

  • Translation requests between supported languages

  • Fact-checking queries submitted for verification

  • Web search results from fact-checking operations

  • Anonymous story content analysis (processed without revealing user identity to AI service)

 

3. How We Use Your Information

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We use the information we collect for various purposes, including to:

3.1 Provide Core App Functionality:

  • Enable messaging between users

  • Deliver timer texts at scheduled times

  • Manage disappearing groups

  • Display stories to followers

  • Support group chat functionality

  • Manage user relationships (following, blocking)

  • Support multiple language options

  • Process and display media content

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3.2 Support AI-Powered Features:

  • Process and respond to AI chat queries

  • Provide dictionary definitions and Word of the Day

  • Support the CIPHER word game

  • Enable Compose with AI functionality

  • Facilitate AI-powered notes creation and summarization

  • Power Pet AI interactions

  • Enable web search in Smart mode (limited to 5 searches per day)

  • Process translation requests for supported language pairs

  • Perform fact-checking analysis with web search capabilities

  • Analyze content for trending story algorithms

  • Support anonymous story creation while maintaining moderation capabilities

 

3.3 Improve User Experience:

  • Personalize your app experience

  • Develop new features, products, and services

  • Process and complete transactions

  • Send technical notices, updates, security alerts, and support messages

  • Respond to your comments, questions, and requests

  • Monitor and analyze trends, usage, and activities

 

3.4 Maintain App Security:

  • Detect, investigate, and prevent fraudulent transactions

  • Address potentially prohibited or illegal activities

  • Enforce our Terms of Service

  • Protect the rights and property of Sircle Networking Pvt Ltd and others

 

4. Data Sharing and Disclosure

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4.1 We may share your information with:

a) Service Providers:

  • OpenAI (for AI-powered features)

  • Cloud storage providers (for message and content storage)

  • Analytics providers

  • Customer support service providers

b) Other Users:

  • Your profile information will be visible to other App users according to your privacy settings

  • Content you share in messages, groups, and stories will be visible to intended recipients

  • Online status and custom offline indicators may be visible to other users

c) Legal Requirements:

  • Law enforcement or other authorities if required by applicable laws or regulations

  • To comply with legal process or governmental request

  • To enforce our Terms of Service

  • To protect our rights, privacy, safety or property

 

4.2 OpenAI Data Sharing:

When you use AI-powered features, your interactions are processed through OpenAI's API. This includes:

- AI chat queries

- Web search requests (in Smart mode)

- Text content for dictionary lookups, composition, or notes

- Data necessary to provide AI-powered features

- Translation text and target language specifications

- Fact-checking queries and web search requirements

- Anonymous story content (processed without user identity linkage in API calls)

 

According to OpenAI's policies:

- OpenAI may securely retain API inputs and outputs for up to 30 days to provide services and identify abuse

- After 30 days, API inputs and outputs are removed from their systems, unless legally required to retain them

- Access to API data is limited to authorized OpenAI employees requiring access for engineering support, investigating platform abuse, or legal compliance

- Some specialized third-party contractors bound by confidentiality may access data solely to review for abuse and misuse

- The OpenAI API Platform has SOC 2 Type 2 compliance certification

 

4.3 Aggregated or De-identified Information:

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

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5. AI Technology and Limitations

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5.1 Our App uses AI technology provided by OpenAI to power various features. While we strive to provide accurate and helpful information through these AI-powered features, you acknowledge and agree that:

a) The AI may sometimes produce inaccurate, incomplete, or irrelevant information, a phenomenon often referred to as "hallucination" in the AI industry.

b) Information provided by the AI should not be considered as professional advice or absolute truth.

c) You are responsible for critically evaluating and verifying any information or suggestions provided by the AI before acting upon them.

d) We strongly recommend that you double-check any important information provided by the AI using reliable sources.

 

5.2 AI Usage Compliance:

a) By using our AI features, you agree to comply with OpenAI's usage policies, which prohibit:

  • Using AI to harm yourself or others

  • Generating content that violates laws or regulations

  • Creating deceptive content that misrepresents people or events

  • Generating content that is sexually explicit, involves minors, or promotes violence

  • Attempting to circumvent safety measures or limitations

b) We implement filters and safety measures to prevent misuse, but users remain responsible for their interactions with AI features.

 

5.3 We are not liable for any consequences resulting from your reliance on information provided by the AI features of the App.

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5.4 Anonymous Stories and Discovery Privacy Considerations:

a) Anonymous Story Privacy:

  • Your identity is hidden from other users viewing your anonymous stories

  • We display anonymous stories with "@anon" usernames and random avatars

  • Critical Disclosure: We retain the connection between anonymous stories and your actual account for:

    • Content moderation and policy enforcement

    • Abuse prevention and safety measures

    • Legal compliance and law enforcement requests

    • Technical support and service provision

b) Discovery and Trending:

  • DiscoverScreen algorithms analyze your story interactions to improve recommendations

  • Trending designations are based on algorithmic analysis of engagement patterns

  • We may use anonymous story interaction data for platform improvement

c) Translation and Fact-Checking:

  • Content submitted for translation/fact-checking is processed through OpenAI's API

  • Usage limits (10 daily each) are tracked locally on your device

  • We do not store translation results permanently but may cache temporarily

 

6. Data Storage and Security

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6.1 Local and Server Storage:

a) Message Content:

  • Messages and related content are stored on our servers for up to 60 days

  • We plan to implement regular server cleanup every 60 days

  • Messages may also be stored locally on your device

b) Story Content:

  • Stories are stored on our servers for 24 hours, after which they are automatically deleted

  • Stories may also be cached locally on your device temporarily

c) AI Interactions:

  • AI interactions may be processed by OpenAI's services

  • AI chat history may be stored locally on your device

  • Compose with AI and Notes content is stored locally on your device

d) Theme and Reward Data:

  • Theme preferences are stored locally on your device using AsyncStorage

  • Coin balances and transaction history are stored locally on your device

  • This data persists between app sessions but is not synchronized to our servers

  • Transaction history is limited to the most recent 50 transactions

e) Discovery and Translation Data:

  • Anonymous story creator identity (stored securely, separate from public display)

  • Trending story status and engagement analytics

  • Translation/fact-checking usage counters (local device storage)

  • DiscoverScreen interaction history (temporary server storage)

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6.2 Data Security:

a) We use appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit

  • Secure server infrastructure

  • Access controls and authentication

  • Regular security assessments

b) However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

 

6.3 Data Retention:

a) We retain personal information we collect from you where we have an ongoing legitimate business need to do so, for example:

  • To provide you with the App services

  • To comply with applicable legal, tax, or accounting requirements

  • For the establishment, exercise, or defense of legal claims

b) When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.

 

7. User Rights and Controls

 

7.1 Privacy Controls in the App:

a) The App provides several controls to manage your privacy:

  • Hidden visibility settings to control who can find you

  • Active status toggles to hide online status

  • Profile visibility controls

  • Blocked user management

  • Custom offline indicators

  • Disappearing groups with set durations

  • Timer texts for scheduled message delivery

b) These settings are user-controlled and must be configured according to your preferences.

 

7.2 Your Data Protection Rights:

You have the following data protection rights:

  • Access your personal information

  • Update or delete the information we have about you

  • Object to our processing of your personal information

  • Request restriction of processing your personal information

  • Request portability of your personal information

  • Opt-out of marketing communications

  • Lodge a complaint with a supervisory authority

  • Access your transaction history and theme preferences

To exercise these rights, please contact us at support@cocial.in

 

8. Children's Privacy

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8.1 Age Restrictions:

a) The App is not intended for users under 13 years of age.

b) We do not knowingly collect personal information from children under 13.

c) If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to remove that information from our servers.

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8.2 Parental Advisory:

a) If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take necessary actions.

b) We encourage parents and guardians to monitor their children's internet usage and to help enforce our Privacy Policy by instructing their children never to provide personal information through the App without their permission.

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9. International Data Transfers

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9.1 Data Location:

a) Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

b) If you are located outside India and choose to provide information to us, please note that we transfer the data to India and process it there.

 

9.2 Transfer Safeguards:

a) When we transfer personal information outside of India, we ensure that appropriate safeguards are in place to protect your personal information and to ensure that it is treated in accordance with this Privacy Policy.

b) These safeguards may include data protection agreements with recipients, ensuring they adhere to similar standards of data protection.

 

10. AI-Specific Privacy Considerations

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10.1 Web Search Functionality:

a) When using Smart mode in Chat with AI (limited to 5 web searches per day), your queries may be processed by third-party search providers to retrieve information from the internet.

b) The search results may include content from various online sources. We do not control the privacy practices of these third-party websites.

c) Search queries are subject to our privacy practices and those of our search partners.

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10.2 AI Model Limitations:

a) AI models may occasionally generate responses that appear to include personal information. This is typically a result of pattern recognition rather than actual access to private data.

b) We implement safeguards to prevent AI from accessing or revealing sensitive personal information.

c) If you believe the AI has generated a response containing actual personal information, please report it to us immediately.

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10.3 OpenAI Data Usage:

a) When using our AI features, your queries and inputs are processed through OpenAI's API service.

b) According to OpenAI's policies:

- Data sent to OpenAI's API may be retained for up to 30 days for service provision and abuse monitoring

- We do not have control over how OpenAI processes your data beyond their stated policies

- OpenAI implements security measures aligned with SOC 2 Type 2 compliance standards

c) We do not have mechanisms for you to opt in or out of how OpenAI processes your data, as we are using their standard API services.

 

10.4 Theme and Coins Data:
a) The App collects and stores the following user preference data:
   • Theme preferences (light/dark mode and theme selection)
   • Lifetime coin balance
   • Transaction history (limited to last 50 transactions)
   • Streak information for bonus calculations
b) This data is stored locally on your device using encrypted storage and is not synchronized to our servers unless specifically needed for backup purposes.
c) You can reset your theme preferences and coin data at any time through the app settings.
d) Transaction history includes:
   • Feature usage transactions
   • Daily login rewards
   • Streak bonuses
   • Story posting rewards
   • Other in-app activities that earn or spend coins

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10.5 Translation and Fact-Checking Privacy:

a) Service Limitations:

  • Both services have daily limits (10 uses each) that reset at midnight

  • Results are generated by AI and may contain inaccuracies

  • Users should verify important information through additional sources

  • Services may be temporarily unavailable due to technical limitations

b) Data Processing:

  • Translation and fact-checking requests are sent to OpenAI's API

  • Content is processed according to OpenAI's data retention policies (up to 30 days)

  • We do not retain copies of translation results or fact-check queries

  • Usage statistics are stored locally on your device only

 

11. Changes to This Privacy Policy

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11.1 Policy Updates:

a) We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

b) For material changes, we will provide notice within the App or via email at least 30 days before the changes take effect.

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11.2 Continued Use:

a) You are advised to review this Privacy Policy periodically for any changes.

b) Changes to this Privacy Policy are effective when they are posted on this page or as specified in our notice.

c) Your continued use of the App after we post changes to the Privacy Policy means that you accept those changes.

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12. Additional Information for Indian Users

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a) This Privacy Policy is designed to comply with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

b) We process your personal information in accordance with these laws and other applicable Indian regulations.

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13. Contact Us

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If you have any questions about this Privacy Policy, please contact us at:

Email: support@cocial.in

By using Convoh Messenger, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

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